FAQ

At this link you will find the official ticket sales site for the Museum of Leonardo’s Last Supper.

The online platform is reserved for individual visitors (up to a maximum of 5 tickets). The availability of places displayed therefore refers to the time slots booked for individual visitors.

Bookings for schools and groups must be made through the appropriate application form. If you want to buy up to 9 tickets, you can book through the call centre on +39 02 92800360.

In order to finalize the purchase, you must register on the sales website.

In the calendar of places available you will find the dates for which tickets are available marked in green. Select the date and time you are interested in and proceed with the purchase by selecting the number and type of tickets you want (please note that a maximum of 5 tickets can be purchased on the online platform). Then enter the  name and surname of all the participants in the visit and confirm that you have read and fully accepted the General conditions for the use of the service, that you have accepted the museum regulations and the conditions of sale.

Note: it will not be possible to cancel or modify your transaction as, pursuant to Art. 55, paragraph 1. lett. b) of Legislative Decree 206/2005 (called the “Consumer Code”) the exercise of the right of withdrawal referred to in Articles 64 et seq. does not apply).

At this point you will be directed to the payment platform, where you can only pay by credit card. Enter the data requested and follow the instructions provided by the system to complete the operation.

Note: The sales site is secured by 3D secure anti-fraud protection systems (Verified by Visa, MasterCard SecureCode, American Express SafeKey, J/Secure).

To complete the payment you need to activate the anti-fraud system: after filling in all the data required for the payment, just enter your security code and the payment will be completed. The security code is a personal identification number and the activation procedures vary depending on the issuer of your card. If your credit card is enabled, but you have not yet activated the anti-fraud system, you will be required to activate it in order to continue.

Important: Remember that the 3D Secure system is not operated by the licensee and for any information you need to contact the issuer of your credit card.

Once the transaction is completed, if the payment has been successful, the system displays the payment receipt. It contains a summary of all the transactions completed and the receipt, which we always recommend that you print. In addition, once the payment has been made, you will receive two emails within a short time (a few minutes). The payment authorisation email will be sent to the address used during compilation of the payment data; the email containing the transaction summary will be sent to the address used during registration. In addition, you can check your purchases or transaction codes in the My Vivaticket – My Purchases section.

Tickets may be collected from the box office only by the holder of the personal data entered. At the ticket office you will be asked to show valid ID.

Registration on the sales site is necessary since the tickets that are issued are tax certificates and must therefore be in the name of a natural person. The registration system requires personal data, including the tax code (for foreign citizens their passport number).

If you are not registered with Vivaticket, click on the Register link  (always visible at the top right of the page) or on the Login and Register button on the price list page for each event. Once you have filled in and confirmed all the data, you will be sent a message to the email address you have supplied. The email will contain a link that you will need to complete the registration.

Important: if you do not click on the activation link in the email, you will not be able to complete registration and will not be able to make any purchases.

If you buy tickets online you can only pay by credit card.

The transaction code identifies the purchase and is automatically assigned by the system at the time of booking. This code consists of an alphabetical prefix followed by 12 digits (e.g. VIVATK100100100100) and is different and unique for each transaction completed. It is printed on both the purchase receipt and the paper ticket. The transaction code is essential to recover the transaction at a later date and to enable the visitor to collect the entrance tickets to the Museum of Leonardo’s Last Supper.

If the payment has been successful, the system displays the payment receipt. It contains a summary of all the transactions made and, for each event purchased it displays the receipt, Also, once you have made the payment, you will receive email confirmation of purchase at the address used during registration that we always recommend you should print Finally, you can always check your purchases or transaction codes in the My Vivaticket area – my purchases.

No, this type of purchase does not allow for the exercise of the right of withdrawal. After purchasing the ticket, you cannot cancel the purchase, request a refund of the nominal price, or request a change of date or time.

If necessary, you can change the names entered at the time of purchase up to 24 hours before the date and time of the visit by clicking here, selecting the event “Museum of Leonardo’s Last Supper” and entering the code of the ticket purchase transaction.

To print your payment receipt, you have 2 options:

1. Log in to Vivaticket, enter the My Vivaticket area – my purchases and click on the desired transaction; then a short summary will be displayed plus the print receipt and print invoice buttons.
2. Click on View Receipt, always visible at the foot of the Help and Support section.

Through the call centre you can buy up to a maximum of 9 admissions. Tickets can be purchased by calling +39 02 92800360. You will have to inform the operator of the date and time you are interested in visiting the museum, the number of tickets you want to buy (reporting any free tickets or reductions), and your email to receive the payment link by credit card.

The call centre is open from Monday to Friday from 8 a.m. to 8 p.m., Saturday from 8 a.m. to 2 p.m.; Sunday closed. The cost of calling from a landline is the local call tariff.

The call centre only accepts credit cards.

Yes, to call from abroad dial +39 02 92800360.

The Museum of Leonardo’s Last Supper, in collaboration with Ad Artem, the agent for cultural assistance services and hospitality for the public, offers guided tours for individuals and groups and workshops in the following time slots:

Guided tours in ITALIAN
From Tuesday to Saturday 10.30 a.m., 12.30 p.m., 4 p.m., 6 p.m.
Sunday afternoon 4 p.m., 6 p.m.

Guided tours in ENGLISH
Tuesday to Saturday 9.30 a.m., 11.30 a.m., 3 p.m., 5 p.m.
Sunday afternoon at 3 p.m., 5 p.m.

Cost per person € 8.00 including microphone, duration 45 minutes (15 minutes in the refectory and 30 minutes afterwards).

Bilingual laboratory visits (ITA/ENG):
From Tuesday to Saturday at 11.45 a.m. and 3.30 p.m.
Sunday afternoon at 3.30 p.m.

Cost per person € 13.00 including microphone, duration 75 minutes (15 minutes in the refectory and 60 minutes in the laboratory).

If you book online, choose the date and select a time from those indicated above. Automatically in the dedicated times you will buy the ticket together with the guided tour or laboratory visit service you have chosen. If you book through the call centre, ask the operators for the guided tour or laboratory visit. They will suggest the dates and times available.

The credit cards accepted are VISA, MASTERCARD, AMEX