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FAQ

See the most frequently asked questions

Booking difficulties, changes and refunds

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You can check your purchases, the status of your bookings or transaction codes in the My vivaticket section. For further information, please consult FAQs or the support service.

No, for purchases already made the cost of the ticket is not refundable. On the right of withdrawal, we recommend you consult the “General conditions for the use of the Vivaticket service”. Exclusion of the right of withdrawal and prohibition of cancellation of the purchase made.

If you are unable to use the ticket, you can only request a change of name up to 24 hours before the date and time of your visit. Follow the procedure on the website vivaticket.com in the “Change of Name” section, selecting the event “Museum of Leonardo’s Last Supper” and entering the code of the ticket purchase.

No, for tickets already purchased the date or time cannot be changed. If you are unable to use the ticket, you can only request a change of name up to 24 hours before the date and time of your visit. Follow the procedure on the website www.vivaticket.com in the “Change of Name” section, selecting the event “Museum of Leonardo’s Last Supper” and entering the code of the ticket purchase.

Yes, if you are unable to use the ticket, you can request a change of name up to 24 hours before the date and time of your visit. Follow the procedure on the website www.vivaticket.com in the “Change of Name” section, selecting the event “Museum of Leonardo’s Last Supper” and entering the code of the ticket purchase.

CHOOSE ONE OF THE 3 METHODS OF PURCHASE AND RESERVATION* (NECESSARY FOR ALL TYPES OF TICKETS): (*On Wednesday, March 20, starting at 12 noon, tickets for the May-June-July 2024 quarter admissions will go on sale through the usual purchasing channelss)

1.
ON LINE

CLICK HERE
TO BOOK AND BUY
ONLINE TICKETS

THE PROTECTION OF LEONARDO’S MASTERPIECE REQUIRES OPTIMAL ENVIRONMENTAL CONDITIONS, WHICH IS WHY BOOKING IS MANDATORY.

2.
CALL CENTER

AT THE NUMBER:
+39 02 92800360

THE PROTECTION OF LEONARDO’S MASTERPIECE REQUIRES OPTIMAL ENVIRONMENTAL CONDITIONS, WHICH IS WHY BOOKING IS MANDATORY.